GiangBLOG: Tổng quan về Shinhan Bank + Cách thức thi tuyển + 62 câu phỏng vấn

I. GIỚI THIỆU

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Năm thành lập: 1993
Loại hình công ty: Góp vốn của Nhật
GPKD:
Giám đốc tại Việt Nam:
Số lượng nhân viên
Địa chỉ trụ sở chính: 138 - 142 Hai Bà Trưng, P. Đa Kao, Q.1, TP. HCM
Tại Hà Nội: Tầng 19, Charmvit Grand Plaza, 177, Trần Duy Hưng, Quận Cầu Giấy, Tp Hà Nội, Việt Nam
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II. VỀ SHINHAN BANK
1) Tập đoàn tài chính Shinhan

• Tập đoàn tài chính Shinhan được xem như tập đoàn tiên phong về việc nắm giữ tài chính tại Hàn Quốc, được thành lập trên nền tảng của Ngân hàng Shinhan, Quỹ đầu tư Shinhan và Công ty Quản lý đầu tư Shinhan.
• Từ khi thành lập, tập đoàn luôn dẫn đầu trong ngành tài chính tại Hàn Quốc với sự cố gắng không ngừng trong việc cách tân và đổi mới để trở thành một trong những ngân hàng tiêu biểu tại Hàn Quốc trong thời gian ngắn.
• Cuối năm 2007, tập đoàn Shinhan nắm giữ 12 công ty phụ thuộc từ ngân hàng, thẻ tín dụng, chứng khoán, bảo hiểm, quản lý tài sản đến tư vấn và cho thuê tài chính. Tập đoàn cũng được niêm yết vào sở giao dịch chứng khoán Hàn Quốc (KRX) và Sở giao dịch chứng khoán New York (NYSE).

Cơ cấu tổ chức:

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2) Ngân hàng TNHH MTV Shinhan Việt Nam

• Ngân hàng Shinhan thành lập từ năm 1993 khi ngân hàng mở văn phòng đại diện đầu tiên tại TP. Hồ Chí Minh và trở thành một trong những tổ chức tiên phong trong việc đẩy mạnh mối quan hệ ngoại giao giữa Việt Nam và Hàn Quốc.
• NGÂN HÀNG SHINHAN VIỆT NAM có trụ sở tại Tòa nhà Empress (số 138 - 142 Hai Bà Trưng, P. Đa Kao, Q.1, TP.Hồ Chí Minh) với vốn điều lệ 4,547.1 tỉ VND.
• Năm 2008, Ngân hàng Shinhan Việt Nam được cấp giấy phép và trở thành một trong 5 ngân hàng đầu tiên với 100% vốn đầu tư nước ngoài tại Việt Nam.

III. CÁCH THỨC THI TUYỂN
Bước 1: Email ngay cho Shinhan Bank theo địa chỉ recruitment@shinhan.com
Hồ sơ gồm: CV (Curriculum Vitae) do ứng viên tự soạn (nêu rõ kinh nghiệm và vị trí ứng tuyển) đính kèm với hình chụp mới nhất (càng tự nhiên càng tốt).
Lưu ý: Chỉ nhận hồ sơ qua Email, không nhận hồ sơ gửi qua bưu điện hoặc gửi trực tiếp đến văn phòng.
Bước 2: Gặp gỡ và trao đổi với Trưởng bộ phận (Team Leader)
Bước 3: Thực hiện bài Test hoặc sơ vấn (tùy vị trí)
Bước 4: Gặp gỡ và trao đổi với Giám đốc điều hành (CEO)

IV. TỔNG HỢP 62 CÂU HỎI PHỎNG VẤN VÀO SHINHAN BANK + GỢI Ý
1) Tell me about yourself.
Trả lời:

UnHidden Content:

Dedicated moviated always on time get along well with others know how to deal with conflict.

2) Would you mind working at another branch if needed?
3) As a Bank Teller, what are your strengths?
Trả lời:

UnHidden Content:

I do have alot of patience.

4) Can you multi-task? What experiences have you done that represent to me how well you multi-task?
Trả lời:

UnHidden Content:

I can use the computer and answer questions at the same time, i can count money and talk at the same time.

5) What are the attributes of a good leader?
6) Tell me about your favorite co-worker/boss you've had in the past.
7) If you were CEO of your last banking company, what would you change?
Trả lời:

UnHidden Content:

What are some of the aspects that you like about the job

8) What is your ideal company?
Trả lời:

UnHidden Content:

Someone who cares about its employees as well as the customers patronizing it.

9) Do you know anyone that works in the banking industry?
Trả lời:

UnHidden Content:

Yes, i know
10) Explain your greeting and how you handled each transaction at your last bank.
Trả lời: What do you feel is the most important asset a Bank Teller can have?

11) What are some of the aspects that you like about this job?
Trả lời:

UnHidden Content:

I have been interested about bank field and my Administrative Assistant, customer service experience, and attention to detail will solid much to the job.

12) Describe a bad customer service experience you have had in the past and how you handled it?
Trả lời:

UnHidden Content:

Well, i'm a patiant person.

13) What signs of trust have you demonstrated in the past while working?
]Trả lời:

UnHidden Content:

I worked in retail, so trust was a huge issue. I had to be a reliable employee that my managers depended on and someone who they knew would not be dishonest with cash-handling or the product.

14) How well do you know online banking?
Trả lời:

UnHidden Content:

I have many years banking on line my self. To be able to do my banking any time of the day is very convenience.

15) How do you keep your manager informed about what is being done in your work area?
16) Why do you want to be a bank teller?
Trả lời:

UnHidden Content:

People friendly person, pays attention to details, follow directions well.

17) Tell me about a time when you had not done a task correctly because you were not trained propperly?
Trả lời:

UnHidden Content:

I always make sure that the task was given is completely correct before I submit.

18) Do you hope to move up as a bank teller into another position within the bank?
Trả lời:

UnHidden Content:

No, i don't

19) How did you handle the recent financial crisis with customers?
Trả lời:

UnHidden Content:

By calmly explaining the situation

20) Describe a situation when you were able to strengthen a relationship by communicating effectively.
21) Tell me about a time at your last company when you had to think on your feet to extricate yourself from a difficult situation.
22) Would you mind working at another branch if needed?
23) Do you have any plans for continued education?
24) Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
Trả lời:

UnHidden Content:

At pizza hut, our area manager, who picked on every last detail of something i did, i just listened to his suggestions to make it better and followed it like he wanted.

25) How do you look for counterfeit monies?
Trả lời:

UnHidden Content:

I am going to report to the supervisor.

26) Can you multi-task? What experiences have you done that represent to me how well you multi-task?
Trả lời:

UnHidden Content:

I can use the computer and answer questions at the same time, i can count money and talk at the same time.

27) Why are you the best person for this position?
Trả lời:

UnHidden Content:

Iam the best person of this position because i have aaccounting back ground and i like to work my best on your company.

28) Are you okay working without a break if the bank needs it?
Trả lời:

UnHidden Content:

I am ok with taking a break later than normal if business needs dictate it but by law i know that i must take my legally mandaated breaks

29) What sales techniques did you employ at your last bank to push customers to opening up CDs or any other banking options?
30) When a night deposit slip has more money than listed, what do you do?
Trả lời:

UnHidden Content:

Recount the deposit to make to figure the mistake.

31) Why are you the best person for this position?
Trả lời:

UnHidden Content:

Iam the best person of this position because i have aaccounting back ground and i like to work my best on your company.

32) Have you had any difficulties in the past with a supervisor?
33) Tell me about a time when you missed some important details about a transaction, what happened?
Trả lời:

UnHidden Content:

Well once I forgot to write up a price accuracy form at my previous job, so I had to go search for the product UPC in order to submit the form.

34) Do you know anyone that works in the banking industry?
Trả lời:

UnHidden Content:

Yes. (It better than you dont know anyone)

35) What advice do you give to customers calming their minds on the whole financial crisis?
Trả lời:

UnHidden Content:

We are fdic insured up to 250,000 dollars.

36) Do you enjoy socializing with customers?
37) How did you handle the recent financial crisis with customers?
Trả lời:

UnHidden Content:

By calmly explaining the situation

38) What is your education background?
39) How do you look for counterfeit monies?
Trả lời:

UnHidden Content:

I am going to report to the supervisor.

40) Describe a bad customer service experience you have had in the past and how you handled it?
Trả lời:

UnHidden Content:

Well, im a patiant person.

41) Some say a bank teller has an easy job, do you get offended by that?
Trả lời:

UnHidden Content:

Yes because for one you are deang with people money. and it is never easy when your dealing with other people because a lot could go wrong. so it reqires a lot of dedication, time and communication.

42) Tell me about a difficult situation you had met and how to solve it.
43) Tell me about a time at your last company when you had to think on your feet to extricate yourself from a difficult situation.
44) What signs of trust have you demonstrated in the past while working?
Trả lời:

UnHidden Content:

I worked in retail, so trust was a huge issue. I had to be a reliable employee that my managers depended on and someone who they knew would not be dishonest with cash-handling or the product.

45) Tell me about your favorite co-worker/boss you've had in the past.
46) If you were CEO of your last banking company, what would you change?
Trảlời:

UnHidden Content:

what are some of the aspects that you like about the job

47) Why did you leave your last job?
Trả lời:

UnHidden Content:

It was an internship.

48) Do you have any plans for continued education?
49) Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
Trả lời:

UnHidden Content:

At pizza hut, our area manager, who picked on every last detail of something i did, i just listened to his suggestions to make it better and followed it like he wanted.

50) Customers can have a nasty attitude if they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
Trả lời:

UnHidden Content:

I would tell them that I apologize for the long wait and ask how may i assist them?

51) Give me an example of how you keep track of details while engaging in conversation?
Trả lời:

UnHidden Content:

I'm a great multitasker so listening and working at the same time is no problem.

52) Have you ever caught counterfiet money before, what was the process you took afterwards?
Trả lời:

UnHidden Content:

Yes i have and immediately the police was called and the bill was taken.

53) What attracted you to this company?
Trả lời:

UnHidden Content:

Would like to make a change from my present employment.

54) What was your main weakness at your last job that you would like to improve upon at this one?
55) Do you hope to move up as a bank teller into another position within the bank?
Trả lời:

UnHidden Content:

Yes I would love to move into another position within the bank because I love banking and accounting and I know my potential and a promotion would not only means self actualization but would be focusing on being a better employee to deliver more quality customer service to aid in achieving the goals of the organiza.

56) If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
Trả lời:

UnHidden Content:

Accept the tranaction and thanking the customer for banking with us.

57) Describe a time when you had really felt good about a performance in your job?
Trả lời:

UnHidden Content:

It was inventory time and I was nervous wondering what the result would come out to be.I felt good when I learned I achieved the goal of coming below the companies standard.

58) What sales techniques did you employ at your last bank to push customers to opening up CDs or any other banking options?
59) Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
60) Tell me a time when you had to handle something drastic, but no one was around, how did you do it?
Trả lời:

UnHidden Content:

what are some of the aspects that you do not like the job

61) Do you hand count or use the counting machine?
Trả lời:

UnHidden Content:

I use hand count first and after I will use the counting machine to double check this money.

62) What is your ideal company?
Trả lời:

UnHidden Content:

Someone who cares about its employees as well as the customers patronizing it.